Our Commitment to Your Satisfaction
At Mary Queen Trade, we want you to be delighted with your purchase. If, for any reason, you are not completely satisfied with your order, please read our return policy carefully.
Time Frame for Returns
Our return policy allows for returns within 7 days of your purchase. If more than 7 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
Please note that certain items are exempt from our return policy, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
Additionally, the following items are non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items
Receipt or Proof of Purchase
To process your return, we require a receipt or proof of purchase. Please retain this documentation.
Please do not send your purchase back to the manufacturer. For return instructions, contact us at [Maryqueentrade@gmail.com].
In certain situations, we may grant partial refunds if:
- The item shows obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records have been opened.
- The item is not in its original condition or is damaged due to reasons not attributable to our error.
- The return is made more than 30 days after the delivery date.
Once we receive and inspect your returned item, we will send you an email to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specific timeframe.
Late or Missing Refunds
If you haven't received your refund yet, please follow these steps:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
Note: If you've taken these steps and still haven't received your refund, please reach out to us at [Maryqueentrade@gmail.com].
Regular priced items are eligible for refunds, but sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [Maryqueentrade@gmail.com] for further instructions.
If your item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. If the item wasn't marked as a gift, the refund will be credited to the original purchaser.
When returning a product, you are responsible for the shipping costs. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.
Please note: The time it takes for your exchanged product to reach you may vary depending on your location. If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our priority.